General Terms and conditons of Kouto knife supplies

KOUTO.EU is a company that is distributor of Turntex Cactus Juice and Dyes and provides a general range of Knife maker supplies. This list is not limited and will be adjusted in time.

When customers order, we need to have a registration in our files. A registered billing and shipping address must be provided for proper delivery. is not responsible for mistakes in given data. When the goods are returned by the shipper for non-delivery, a new shipping cost needs to be paid when there is a mistake in the given data.

Orders are processed according to the availability of the products on the shop. Post-deliveries can be made if the amount exceeds 70 Euros.

All the given prices are including 21% Belgian VAT.

Professional customers within the EU that are ordering with a valid registered VAT number, will not pay the VAT.

We reserve the right to adjust prices. We can increase or decrease the price of products, but the price stated at the time of ordering is always the price that applies to the customer.

At checkout, you will see the total amount of the order, which includes VAT and delivery costs.

Order and payment

When your order is registered with us, you will receive the order confirmation by email to the address you provided in your order details.
We offer several kinds of payments via the shop. This list can be adapted in time.

Bank transfer, is only available to customers with a VAT number.
Bank: AXA
IBAN: BE77 7512 1219 7442

Frijselstraat 25, 1910 Kampenhout

Delivery time
We offer our customers fast deliveries. Your order will be sent from us within 1-3 working days after you have placed your order. You will be displayed a more accurate delivery time from the order confirmation. Should there be a back delivery, then we will notify the customer of the delivery lead time.

Delivery method
Deliveries will be made through the shipping company that is the most convenient for your country.
Shipping costs vary depending on destination, package weight and volume.

Product warranty and returns offers a quality product delivery. Defective products will be replaced. The problem needs to be stated within 7 days after delivery. Returns can be made but at the cost of the customer. When refunding the returned product, only the sum for the product is reimbursed, not delivery costs.

We do not replace product defects caused by the customer’s negligence. When the customer has received the package, it is the customer’s responsibility to check that the products are in perfect order and to ensure that the products are stored correctly.
Products need to be returned to:
Frijselstraat 25, 1910 Kampenhout